Terms & Conditions / Web Policy
Accountability

Warranty of Goods/Services

• All our goods/services will serve their intended functions.

Terms of Warranty

• All warranty conditions are stated in the product/services information provided, unless the manufacturer has provided none.

Prices

• All our prices are nett. No discounts will be given unless during monthly promotions.

Payment Processing

• We only accept Cash & Corporate cheque payments.

• We ensure accuracy in our billing as all our transactions are automatically processed.

Cancellation of Orders

• We will refund the amount paid if the order is cancelled due to the unavailability of goods or our inability to deliver the goods within the agreed time frame.
• We will not entertain any cancellations once the order is confirmed and submitted by the   customer.

Confirmation of Orders

• We will send an electronic acknowledgement to the customer within 24 hours upon   successful submission of the electronic order. If items ordered are unavailable, a   message will be sent to the customer for further action.

Exchange & Refunds

• All our goods and services sold are non-exchangeable and non-refundable.

Feedback

• We welcome your feedback. Should you feel dissatisfied with any of our goods or services, please contact us at Tel: 6396 4138, Fax: 63964139, Email: Michael@ens.sg
• Alternatively, customers may refer their complaints to the BusinessTrust Secretariat if they are not satisfied with the resolution of the complaint. Complaints can be referred to:

BusinessTrust Secretariat
Mr. Ramesh Vakkiprath
35, Selegie Road, #09-25, Parklane,
Singapore 188307
Email: ramesh@cnsg.com.sg
http://www.commercetrust.com.sg